Responsible Gaming at clb99
clb99 is committed to a safe, fair, and enjoyable gaming environment for every player in Bangladesh. Your wellbeing always comes first.
Our Commitment to Responsible Gaming
At clb99, we believe online gaming and sports betting should be an enjoyable leisure activity — a form of entertainment, not a means to generate income or escape from financial difficulties. For the vast majority of our players across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond, betting on cricket or playing our casino games is exactly that: a fun, occasional pastime enjoyed alongside everyday life.
clb99 has built a comprehensive set of responsible gaming controls directly into the platform. These tools let you manage your own gaming behaviour before a session even starts — from setting a spending cap to taking a full break when you need one. We want every clb99 player to feel in control at all times, knowing that practical help is always just a few taps away.
We also protect vulnerable players and prevent underage access through mandatory KYC identity and age verification. No clb99 account can be fully activated without completing these checks. Responsible gaming is not a tick-box exercise for us — it is a genuine, ongoing commitment woven into every part of how we operate.
Six Responsible Gaming Controls
These controls are available inside your clb99 account settings at any time. Use them to stay in charge of your gaming experience.
Set daily, weekly, or monthly caps on how much you can deposit. Limits activate immediately and can only be raised after a mandatory review period.
Choose a maximum session length. clb99 alerts you when your time limit is reached so you can decide whether to keep playing or step away.
Take a short break of 24 hours, 72 hours, or 7 days. Deposits and wagering pause while your account and balance stay intact.
Request a 30-day to permanent account block. All marketing stops immediately and re-registration during exclusion is not permitted.
Enable pop-up reminders showing your session time and net win or loss — a simple summary to keep you aware of how long and how much you have played.
Review your complete betting and deposit history any time in your dashboard. Transparency over your own activity is a core part of responsible, informed play.
Understanding Deposit Limits
A deposit limit is one of the most practical tools for keeping gaming under control. By deciding in advance how much you are prepared to spend over a day, week, or month, you remove the temptation to chase losses or deposit more than you intended. At clb99, deposit limits apply to all payment methods including bKash, Nagad, Rocket, and Upay.
Caps the total amount you can deposit within a single calendar day. A reduction takes effect immediately; a request to raise the limit requires a 24-hour waiting period before it activates.
Restricts total deposits across a rolling 7-day window. Resets on the same day each week. Ideal for players who prefer to manage their gaming budget week by week.
Sets a ceiling on total deposits per calendar month. This gives you the broadest view of your gaming spend and is recommended as a baseline control for every clb99 player.
Time-Out and Cooling-Off Options
Sometimes you may simply want a short pause from gaming without going through the full self-exclusion process. clb99 offers flexible time-out and cooling-off options that suspend your account for a set period while keeping it ready for when you choose to return.
During any time-out, deposits and wagering are suspended. Your account balance remains safe and any pending withdrawals continue to be processed. All marketing communications from clb99 are paused automatically for the full duration of your break.
An immediate short break. Your account is suspended for exactly 24 hours from activation. No deposits or bets are possible during this window.
A one-week break for players who want to step back and reflect on their gaming habits without permanently closing their account. Starts immediately on request.
Independently of any time-out, you can opt out of all clb99 promotional messages at any time by contacting [email protected] with the subject line Marketing Opt-Out. We will process your request within 24 hours.
Self-Exclusion
Self-exclusion is the strongest player protection tool available on clb99. It is designed for anyone who feels that gambling has become — or is at serious risk of becoming — a problem. When you self-exclude, your account is completely blocked for the duration you choose. You cannot log in, deposit, or place bets, and all promotional communications stop immediately.
The following self-exclusion durations are available. To request any of them, contact [email protected]:
- 30-day exclusion — a one-month break for players going through a difficult period who want a temporary pause without closing their account permanently.
- 90-day exclusion — a three-month break recommended for players who have noticed worrying patterns in their own gaming behaviour.
- 180-day exclusion — a six-month break for players who need extended time away to address gambling-related issues with professional support.
- Permanent exclusion — closes your account indefinitely. This cannot be reversed and is strongly recommended for anyone who believes they have a serious gambling problem.
Once a self-exclusion is active, it cannot be shortened or reversed before the chosen end date. At the end of the period, reactivation requires a deliberate request from you — the account does not reopen automatically.
Warning Signs of Problem Gambling
Gambling should always feel like fun. If you recognise any of the following signs in yourself or someone you know, it may be time to use one of clb99's responsible gaming tools or seek outside support.
- Spending more on gambling than you can comfortably afford, or using money set aside for rent, food, or essential bills.
- Chasing losses — continuing to bet after losing in an attempt to win back what you have lost.
- Feeling anxious, restless, or irritable when not gambling, or when trying to reduce the amount you play.
- Lying to family or friends about how much time or money you are spending on gambling.
- Neglecting work, studies, family responsibilities, or personal health because of time spent gambling.
- Borrowing money or taking loans to fund gambling, or selling personal possessions to continue playing.
- Using gambling as a way to escape from stress, personal problems, or negative emotions rather than as entertainment.
Protecting Young People
Preventing underage gambling is one of clb99's most serious obligations. We operate a strict zero-tolerance policy on underage access. All players must be 21 or above to register, and identity verification is mandatory before any withdrawal is processed. Our systems are designed to detect and flag accounts where the registered player may be below the minimum age.
If you are a parent or guardian and are concerned that a young person in your household may be accessing gambling platforms, we recommend taking these practical steps:
- Keep your clb99 login credentials private — never share your username or password with anyone in your household, including older teenagers.
- Use parental control software on shared devices to block access to gambling websites and apps.
- Talk openly with young people in your home about the risks of online betting — including cricket and sports betting — and explain clearly that it is for adults aged 21 and above only.
- If you suspect a young person has already created a clb99 account using false information, report it immediately to [email protected]. We will investigate and act without delay.
Tips for Playing Safely
Responsible gaming goes beyond using formal tools — it is also about the mindset you bring to every session. These practical guidelines can help you keep your gaming healthy and enjoyable over the long term:
- Treat gaming as entertainment with a fixed budget — just as you would budget for a cinema trip or a BPL cricket match ticket. Set your limit before you start, not during.
- Never chase losses. If you have hit your limit for the day, stop. The belief that the next bet will recover everything is one of the most common and dangerous traps in gambling.
- Avoid gambling when you are emotionally stressed, tired, or have been drinking. These states reduce your ability to make clear decisions and make it easier to exceed your own limits.
- Balance gaming with other activities. Make sure friends, family, hobbies, work, and physical health all continue to have their rightful place in your daily life.
- Only gamble with money you can genuinely afford to lose. Never use borrowed funds, emergency savings, or money reserved for necessities like rent, food, or utility bills.
- Take regular breaks during gaming sessions. Step away from the screen, stretch, and give yourself a few minutes to reset. Breaks help you make more considered decisions and stay in control.
Get Support When You Need It
If you feel that gambling has started to affect your life, your relationships, or your finances in a negative way, please do not hesitate to reach out. clb99's support team is here to help you activate any of the responsible gaming tools on this page, or simply to listen and point you toward the right resources. You will never be judged for asking for help.
Reach our responsible gaming support team at: [email protected]
We respond to all responsible gaming enquiries within 24 hours. All communications are handled with strict confidentiality. Taking the step to ask for help takes courage — we respect that completely.