clb99 Privacy Policy

This Privacy Policy ("Policy") describes how clb99 ("Company", "we", "us", "our") collects, uses, stores, and discloses information about individuals ("you", "your", "Player", "User") who access or use the clb99 online gaming and sports betting platform available at clb99.app, including all associated mobile interfaces and services. This Policy applies to all visitors, registered players, and any other person who interacts with the clb99 platform in any capacity.

By registering an account on clb99 or by continuing to use the platform after this Policy has been published or updated, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the clb99 platform and contact us at [email protected] to request account closure.

clb99 is an online gaming and sports betting platform operating under the domain clb99.app, serving players based in Bangladesh. The platform offers a range of gaming and betting products including live casino games, slots, crash games, fishing games, and sports betting markets covering cricket, football, kabaddi, and other popular sports. For the purposes of this Privacy Policy, clb99 acts as the data controller in respect of the personal data it processes about registered users of the platform.

Our registered contact email for all data and privacy matters is [email protected]. We encourage players to contact us directly with any concerns about how their personal data is being handled before lodging a formal complaint with any external body.

clb99 collects personal data through several means: information you provide directly when you register or interact with the platform, information generated automatically by your use of the platform, and in certain circumstances information provided by third-party service providers. The categories of personal data clb99 may collect are described below.

clb99 uses personal data for specific, legitimate purposes only. We do not process personal data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which clb99 uses your personal data are as follows:

• To create and manage your clb99 player account, including authentication, password recovery, and account settings management.
• To verify your identity and age as required by our responsible gaming and compliance obligations, including Know Your Customer (KYC) procedures.
• To process deposits, withdrawals, and wager transactions, and to maintain an accurate financial record of your account activity.
• To provide customer support and to respond to your queries, complaints, and requests in a timely and effective manner.
• To detect, investigate, and prevent fraudulent activity, bonus abuse, multiple account registration, and any other conduct that breaches our Terms and Conditions.
• To send you account-related communications such as deposit confirmations, withdrawal notifications, security alerts, and material changes to our Terms or this Policy.
• To send you promotional communications about clb99 bonuses, campaigns, and new game launches where you have provided consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time by contacting [email protected].

We do not use automated decision-making or profiling that produces legal or similarly significant effects on players without human oversight. If at any point our data processing practices change materially, we will update this Policy and notify registered players accordingly.

clb99 processes personal data only where there is a valid legal basis for doing so. The table below sets out the primary legal bases on which clb99 relies when processing different categories of personal data.

clb99 does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes. We may share your personal data with third parties only in the limited circumstances described below:

• Payment processing partners: We share necessary transaction data with payment service providers (including bKash, Nagad, Rocket, Upay, Visa, and Mastercard) to process your deposits and withdrawals. These providers are contractually bound to handle your data securely and only for the purpose of processing your transaction.
• Game studio and technology providers: The game content on clb99 is provided by third-party studios (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi). These providers may process certain technical session data to deliver the game experience. They are contractually prohibited from using that data for their own marketing or commercial purposes.
• Legal and regulatory authorities: We may disclose your personal data to law enforcement agencies, regulatory bodies, or other government authorities where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of clb99, our players, or the public.
• Business transfers: In the event of a merger, acquisition, restructuring, or sale of all or part of our business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such transfer via the email address on record.

In all cases where we share data with third parties, we take reasonable contractual and technical steps to ensure that your personal data is protected and used only for the purpose for which it was shared. We do not permit third parties to use your data for their own marketing, and we do not share sensitive personal data (such as identity documents or full financial records) beyond what is strictly necessary.

clb99 uses cookies and similar tracking technologies to enable the platform to function correctly, to remember your session and preferences, to analyse how the platform is used, and to support security measures such as fraud detection. A cookie is a small text file stored on your device by your web browser when you visit a website.

clb99 uses three categories of cookies on its platform. Players can manage their cookie preferences through browser settings, though disabling essential cookies may affect the functionality of certain platform features.

clb99 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, or to resolve disputes and enforce our agreements. The specific retention periods applicable to different categories of data are as follows: account registration data and KYC documents are retained for a minimum of five years from the date of account closure to meet anti-money laundering record-keeping requirements; transaction records are retained for a minimum of five years for financial audit and compliance purposes; communication records (support tickets, emails) are retained for two years from the date of the last communication; technical and device data logs are retained for up to twelve months.

When personal data is no longer required for any of the purposes described above, clb99 will securely delete or anonymise it in accordance with our internal data destruction procedures. Players who request account closure may request confirmation that their personal data has been deleted, subject to the retention periods required by law.

clb99 takes the security of your personal data seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include SSL/TLS encryption for all data transmitted between your device and our servers, access controls limiting staff access to personal data on a need-to-know basis, regular security assessments of our platform infrastructure, and secure storage of identity verification documents with restricted access.

Despite our best efforts, no online platform can guarantee absolute security. In the unlikely event of a data breach that is likely to result in a high risk to your rights and freedoms, clb99 will notify affected players without undue delay and will take all reasonable steps to contain and mitigate the impact of the breach. If you believe your account has been compromised, please contact [email protected] immediately.

As a user of the clb99 platform, you hold a number of rights in relation to your personal data. clb99 is committed to respecting and facilitating those rights. To exercise any of the rights described below, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond within a reasonable timeframe and in any event within 30 days of receiving your request.

• Right of access: You have the right to request a copy of the personal data clb99 holds about you, together with information about how it is being used.
• Right to rectification: If the personal data clb99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed.
• Right to erasure: In certain circumstances, you have the right to request that clb99 delete the personal data it holds about you. This right is subject to legal retention requirements — we may be required to retain certain data even after account closure.
• Right to restriction: You have the right to request that clb99 restricts its processing of your personal data in certain circumstances — for example, where you contest the accuracy of data we hold.
• Right to data portability: Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your personal data where clb99 relies on legitimate interests as its legal basis, including objecting to direct marketing communications at any time.

clb99 will not charge a fee for handling data rights requests in standard circumstances. We reserve the right to charge a reasonable administrative fee or decline to act on requests that are manifestly unfounded, excessive, or repetitive. If your request is declined, we will explain why and inform you of your right to escalate the matter.

The clb99 platform is strictly intended for adults aged 21 years and above. clb99 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under the age of 21 has registered an account or provided personal data on the platform, we will take immediate steps to close the account, delete the associated personal data, and return any deposited funds where applicable, in accordance with our Terms and Conditions.

The clb99 platform may reference or interact with third-party services as part of its payment processing, game content delivery, and platform operations. These third-party providers operate under their own privacy policies and data handling practices, which are independent of this Policy. clb99 is not responsible for the privacy practices or the content of any third-party service whose technology is used on or accessible via the platform. We encourage players to review the privacy policies of any third-party service with which they interact.

clb99 reserves the right to amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. Where changes are material, we will notify registered players via the email address on record or by displaying a prominent notice on the platform prior to the changes taking effect. The "Last Updated" date at the top of this page reflects the date on which the current version of this Policy came into effect.

Your continued use of the clb99 platform after any update to this Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree with any change, you should stop using the platform and contact [email protected] to request account closure and deletion of your data, subject to applicable retention periods.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way clb99 handles your personal data, please contact our dedicated privacy support team. We take all privacy enquiries seriously and aim to provide a substantive response within 5 business days of receiving your message.

Email: [email protected]